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This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
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Original product version: Windows 10, version 1703
Original KB number: 4021854
USB™ multi-port adapters with Ethernet connectivity and some Ethernet adapters are not compatible at this time (due to IC design). Click here for more information. The display driver does not support Mac® computers with the M1 processor at this time, contact your computer manufacturer to verify if your computer supports the display driver. SDK, Libraries and drivers support across all mentioned platforms. (32 bit/64 bit) Easy integration into product servers and application support About STQC - Standardisation Testing and Quality Certification (STQC) Directorate is an attached office of the Department of Electronics and Information Technology, Government of India. If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note: The Intel® USB 3.0 eXtensible Host Controller Driver is not supported on Windows XP. and Windows Vista. This is a new version release: 5.0.4.43v2. Not sure if this is the right driver or software for your Intel® chipset? Run Intel® Driver & Support Assistant (Intel® DSA) to automatically detect driver or software updates. Hardware drivers category page Microsoft Download Center Microsoft 365 Premium Office apps, extra cloud storage, advanced security, and more—all in one convenient subscription.
Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
/GettyImages-172642259-56ead1ef5f9b581f344dee57.jpg "Sequans USB Devices Driver Download")
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
Seagull mobile phones & portable devices driver. See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
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When it restarts, Windows will try to reinstall the device by using the device-specific driver.